Made to Order

Every piece from Eminence Jewels is individually handcrafted to order. As each item is bespoke and made to order, production begins once full payment has been received.

Our standard production time is approximately 6 weeks from the date payment is received. During busy periods or for particularly intricate designs, production may take slightly longer. Should this happen, we will keep you updated throughout the process.

Once your jewellery has been completed, quality checked and approved by our workshop, it will be dispatched using our fully insured delivery service.

UK Delivery

We offer FREE fully insured Next Business Day Delivery on all UK orders.

Once your jewellery has been handcrafted, quality checked and dispatched, it will be delivered by 1:00pm on the next business day via Royal Mail Special Delivery Guaranteed by 1:00pm (or an equivalent fully insured courier service where appropriate).

All UK orders include:
• FREE Next Business Day Delivery by 1:00pm
• Fully tracked delivery
• Fully insured during transit
• Signature required upon delivery

Please note: As every piece is handmade to order, the above delivery timeframe applies after the approximately 6-week production period has been completed.

Tracking information will be emailed to you on the day your order is dispatched.

International Delivery

We proudly ship worldwide using trusted courier partners including Royal Mail, UPS, FedEx or DHL, depending on the destination.

All international orders are fully tracked, fully insured during transit and require a signature upon delivery. Delivery times vary depending on the destination country and customs clearance. Tracking information will be provided once your order has been dispatched.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or other local charges.

These charges are not included in your order total and are the sole responsibility of the customer. Any fees must be paid directly to the courier or customs authority before your parcel can be released for delivery.

Delivery Responsibility

All parcels remain fully insured until they have been successfully delivered to the delivery address provided at checkout.

Customers are responsible for ensuring that the shipping address is accurate and complete and that someone is available to receive and sign for the parcel where required.

Once a parcel has been confirmed as delivered by the courier, Eminence Jewels cannot accept responsibility for loss, theft or missing contents. We are not responsible for parcels accepted by another person at the delivery address.

Delays

Whilst we always aim to dispatch orders promptly once completed, delivery times may occasionally be affected by circumstances beyond our control, including courier delays, customs inspections or adverse weather.

Eminence Jewels cannot be held liable for delays caused by third-party courier services or customs authorities.

Incorrect Shipping Address

If you have entered an incorrect delivery address, please contact us as soon as possible.

If your order has not yet been dispatched, we will do our best to amend the address. Once dispatched, we cannot guarantee that changes can be made, and any additional costs incurred will be the responsibility of the customer.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 48 hours of delivery, or the expected delivery date if it has not arrived, so that we can investigate with the courier and arrange an appropriate resolution.

Additional Delivery Information

Eminence Jewels reserves the right to amend or change the delivery services and courier providers used at any time without prior notice, where necessary.

For UK orders, we primarily use Royal Mail Special Delivery Guaranteed by 1:00pm. In certain circumstances, we may use an alternative fully insured courier service where appropriate.

Whilst we carefully package and dispatch every order, once a parcel has been handed to the courier, delivery is subject to the courier’s service and network. In the event of delays, customers should contact us in the first instance so that we can assist in investigating the issue with the courier.

If Royal Mail fails to deliver a parcel sent via Special Delivery Guaranteed by 1:00pm within its guaranteed delivery timeframe, Eminence Jewels will, where eligible, refund the delivery charge after any claim has been accepted by Royal Mail.

Eminence Jewels shall not be liable for any indirect or consequential losses arising from delivery delays, including but not limited to loss of earnings, travel expenses, accommodation costs or any other financial loss resulting from a delayed delivery.

Where a parcel is confirmed as lost in transit, we will work with Royal Mail or the relevant courier to investigate the matter and provide an appropriate resolution in accordance with our legal obligations and the courier’s claims process.

Questions

If you have any questions regarding your order or our Shipping Policy, please contact our customer service team via the Contact Us page. We are always happy to help.